Customer Service Testimonials
At Fox Creek Leather, our specialty is quality and service. Our belief is each customer deserves the best quality product with an exceptional customer experience to match.
When you contact us during our business hours, your call is answered by a real, live person - we don't do the "press 1 for customer service" merry-go-round! A member of our team will work with you on a personal level to ensure you receive the best possible fit with each leather garment you purchase from us. Your satisfaction is our priority.
But don't take our word for it. Read what our customers are saying about us below.
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Tell us your experienceSatisfaction Guaranteed!
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After my previous riding jacket (purchased from the manufacturer of my bike--oink)disintegrated, I obviously needed a new jacket. I ride hard, year round. In Michigan, this means rain, snow, sub-zero winters, and blistering summers.
I have to admit that while I knew of the quality of the Fox Creek leather products, I was somewhat leery of purchasing custom clothing over the Internet. I read through the Fox Creek website, and many of the testimonials, and decided to go for it. Unfortunately, I missed the little bit about ordering up one size in jackets! This was totally my fault.
I decided that the jacket was just too small, and called to get a RMA. My call was answered on the second ring (right there a sign of a good business...anyone who answers on the first ring is too desperate; if it rings more than twice, then customer service is not a priority!) by an ACTUAL PERSON who spoke AMERICAN ENGLISH! Rarely have I been so impressed when dealing with a company in another state. The gal who answered was extremely helpful, explained that a RMA was not necessary, went to the trouble to make sure that the correct size was in stock, and overnighted it to me. All at no additional charge! Even more impressive, there was none of this crap about "placing a hold on your credit card until the original jacket arrives here," or worse, "send us the jacket, and when it gets here, we will send out a new one." There are hundreds of companies out there (especially computer companies I won't name, although one of the worst rhymes with Hell) that could take some major customer service lessons from Fox Creek. The new jacket fits like a custom garment should...like it was built on me. I absolutely adore the supple yet thick and strong leather y'all use. The quality of your riding gear won you a customer, your service won you a lifelong supporter! I will definitely purchase all my leather from Fox Creek.
Thanks again for such a wonderful product and exemplary customer service!
St. Johns, Michigan
All I could expect and more!!
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More than a thousand miles away and treated like a customer should. After been referred to Fox Creek Leather by a friend I contacted Fox Creek and asked them for a recommendation on which jacket I should order and what size based on the measurements I sent. A few emails and questions later they had made sure I ordered the right jacket. I have just finished a seventeen hundred mile journey from Las Vegas back to my home in Alberta. The jacket has seen 114 degree weather to cool 60s in the mountains. I wore it every day. I can't say enough on the quality and comfort of the jacket; that along with the customer service that Fox creek provided makes me a big Fox Creek Fan. Thanks to Melinda, Ashley and Chippy for all their help.
I ride it because I like it.
I wear it because a smart man should.
Medicine Hat, Alberta,Canada
I am impressed!
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After months of searching and thousands of internet hours I decided on purchasing the Classic Motorcycle I leather jacket. I was impressed with the quality and fit of this jacket. The customer service and being made in the USA made up my mind in purchasing it from Fox Creek Leather. Everyone who has seen my jacket is very impressed with the weight and quality of this product. I am impressed with the fact of riding in 28 degree weather to work I don't get cold at all with this jacket. I can't say enough about the fit, quality and my satisfaction in dealing with Fox Creek Leather. I am impressed with the number of people who spend $20,000 or more on a bike and then skimp on quality when buying a motorcycle jacket. I can guarantee anyone looking for the BEST leather jacket they need look no further than Fox Creek Leather. Everything about my purchase and experience with this company was a success and I highly recommend this company and their products. I can assure you when ever I need to purchase any other leather products for my motorcycle riding I will only buy from Fox Creek Leather and encourage others to do so too.
Rocky Ford, GA
Dear Melinda and the gang...
I will more than likely be looking for the chaps to accompany this leather later this fall. Thank you again, and good luck in the coming year.
Sincerely,
Watertown, CT
Loyal Shopper and Customer
Dear Fox Creek,
As usual and expected, I am extremely satisfied with the service and quality. You accidentally sent me the wrong size, but with a single call to Melinda, The correct size arrived the evening before my trip to Idaho, (picture attached). My next purchase will be your chaps, which will complete my total leather package.
Yakima, WA
