Return & Exchange Policy
Returns and exchanges should be made within 30 days of receipt of the item(s). If the item ordered does not fit properly, or if you are dissatisfied for any reason, contact us immediately so we may remedy the problem. We do not accept the return of used merchandise.
There is no restocking fee for stock items returned in new condition within 30 days. All stock orders returned in less than new condition and/or after 30 days will be subject to a 20% restocking fee.
Customer must pay return shipping on all items sent to us.
Fox Creek Leather will pay ground shipping for your first exchange on items valued $50 or more. A $5 shipping fee will be applied to all exchange items totaling less than $50. Any subsequent shipping fees on exchanges will be the responsibility of the customer.
We do not accept custom made items as exchanges or refunds.
There will be no refund or exchange on any damaged or abused item. Do not put pins, patches or embroidery on your garment until you are sure you want to keep the item. We will not accept any items that have been altered from their original form. For example, we will not accept chaps that have had the length trimmed.
If you receive gloves that are too small, DO NOT force the fit. Please return them for the proper size. Gloves that have seams busted out because of improper fit will not be exchanged or refunded.
If you receive boots that you need to return, the original box and all tags must be returned with the boots.
Please use the box you received or one of equal size; this will ensure that there will be no damage to the merchandise.
If you do choose to return or exchange an item please include a completed copy of the 
Returns & Exchanges form with each item. All returns may be sent by the customer's preferred shipping method. We recommend your return be sent via ground shipping as there is no need to use more expensive methods. Please insure all returns.
Note: Our returns & exchanges form requires Adobe Reader, a free program. If you do not have Adobe Reader or wish to upgrade to a newer version, you may do so by following the below link.
Please address all returns to:
Fox Creek Leather
Returns & Exchanges
2029 Elk Creek Parkway
Independence, VA 24348
If you have any questions regarding your return or exchange, please contact us at info@foxcreekleather.com or (800) 766-4165.
